New Client Information
In order to understand your wellness goals and match you with the correct treatment/practitioner, we ask that all new clients call us to set up their first appointment.
Initial Evaluation & CranioSacral Therapy Treatment
We schedule all new clients with an Initial Evaluation & CranioSacral Therapy treatment. Adult new evaluations are scheduled for 75 minutes and new evaluations for infants/children are scheduled for 60 minutes. (Note: these sessions may be extended if the wellness issue is particularly complex or severe).
The first part of the session will be dedicated to reviewing your wellness goals, medical history, and answer any of your questions before beginning treatment. Your practitioner will review any continuing treatment recommendations with you at the end of your session.
Health Insurance and Payment
We are a cash-based practice and payment is due at the time of any appointment. We are not an approved Medicaid or Medicare provider. However, in some cases, health insurance providers due offer partial to full reimbursement for some of our services. If you would like us to check to see if you are eligible for reimbursement, we can send you an insurance verification form that once completed, will be sent to a third-party firm. It usually takes about 5-10 days for us to have an answer as to your potential coverage.
The most likely scenario for clients to receive coverage is when they have:
- A referral (with diagnosis code(s)) from a physician
- Have already met their out-of-network deductible
- Are not already claiming coverage for other physical or massage therapy treatments.
Please understand that wellness/prevention care or health maintenance are not services covered by most insurance companies. You will be responsible for all services provided at the time of treatment and take full responsibility for all the bills incurred for treatment.
Some clients do use their HSA cards to pay for treatments. However, we encourage that clients verify that their HSA policies cover our services prior to making use of their card.
Cancellation/No Show Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in a practitioner’s day that could have been filled by another patient. You will be charged in full for the appointment if we are not given notice ONE BUSINESS DAY prior to your appointment. Similarly, we reserve the right to charge the full service price for any appointments that are missed without notice. You may cancel the appointment by calling 407-774-7744. We appreciate your understanding and cooperation.
Please be on time. If you are late, your session will be shorter in order for us to honor our other clients. You will still be responsible for the full time you have scheduled. If we are late, you will receive your full-length session, unless you have a time conflict, in which case time will be made up during another session we agree upon.
We ask that our clients realize that they are an active participant in determining the course of their treatment. Clients have the right to refuse any procedure and will notify their practitioner IMMEDIATELY if they have any concerns during a treatment session.
Clients agree to be aware that any verbal discussions are meant only to suggest options and that SomatoEmotional Release and Sensorimotor Psychotherapy techniques are aimed at improving their physical well-being. If at any time a client is concerned regarding their mental well-being, it is their responsibility to seek appropriate treatment from a qualified mental health care provider.
Clients will notify their practitioner of any changes regarding their health status that may impact their plan of care. In some cases, if a client is not being seen by a physician regarding the condition they are seeking treatment for, client agrees to do so within 21 days of initiating treatment. If unable to do so, client understands that treatment may be delayed until they receive clearance from a physician.
You will receive a separate email with a link to our secure online intake form. We would appreciate it if you could complete the form prior to your first appointment so that your practitioner can have a chance to review your information before your treatment. However, if you prefer to complete the intake forms here at our office, we recommend that you arrive a minimum of 15 minutes early to your appointment to give you time to complete them.
Health Safety Protocols
We always make your health, well-being, and safety as a priority. To review our health safety practices and protocols, please CLICK HERE.
We look forward to speaking with you to schedule your Initial Evaluation & CranioSacral Therapy treatment with us.
Get in Touch
2933 West State Road 434WSuite 111
Longwood, FL 32779
New Clients - Please call to schedule first appointment.
Mon to Thurs 10:00am - 6:30pm
Friday to Sunday - Closed
***Hours vary by day and by therapist
Front Desk/Admin Hours
Tues to Thurs 10:00am - 5:00pm
Friday to Monday - Closed
(Will return calls/texts next business day)